Can I order from the country that I am resident in?

We ship worldwide.

What type of currency and payment do you accept?

Online credit card payments are in Euros (€). Prices are also quoted in different valuta. Please do not expect the amount to be exact, as different banks have different exchange rates and/or fees.

How long will it take until i receive my order?

We will ship your order on the day we have received payment.

What is the safest way of paying?

Paying by credit card is the safest way of paying us and will ensure you receive your order quickest. We use militarily standard 128 - bit Secure Socket Layer technology, as provided by Thawte, which means your payment is entirely safe. We do not even see your credit card details ourselves.

Otherwise bank transfers are safe.

Paying by cash is by far the least safe method of payment. Although we do now accept cash, we do not recommend this payment method as it can often be stolen in the post. Please note, we are unable to send out any goods when we have not received the payment due to postal theft, so please do not expect us to.

How do I know if you have received and despatched my order?

When you place an order, you will receive a confirmation e-mail containing your order number and confirming your ordered items. If you have any queries about your order, please quote your order number when contacting us. We will send you another e-mail containing your tracking reference, once your order has been dispatched.

Are postage costs included in the price of products?

No, you will be charged for postage separately and according to what you are ordering and where you are having your order sent to. Please see the Shipping page for information.

What do you do with a question or complaint regarding your company?

If you have any questions, remarks or complaints about our service, please let us know by email. In the past, feedback from customers has proven invaluable for the improvement of our service.